1. Overview
This Refund Policy outlines the circumstances under which refunds may be issued for services provided by
Connoisseur of Luxury (“we”, “us”, “our”).
By making a booking, paying a deposit, or purchasing any travel-related service through
Connoisseur of Luxury, you acknowledge and agree to this Refund Policy. This policy should
be read in conjunction with our Terms &
Conditions,
as it forms an integral part of your booking agreement with us.
Due to the nature of travel services and the involvement of third-party suppliers, many payments made to
Connoisseur of Luxury are non-refundable. Refunds, where applicable, are subject to
supplier terms, timing of cancellation, and the specific circumstances of each booking.
This Refund Policy applies to all customers worldwide.
2. Planning Fees
Connoisseur of Luxury may charge planning, consultation, or itinerary design fees for
bespoke travel planning and concierge-style services.
All planning fees are non-refundable once work has commenced. This includes, but is not limited to:
- Research and itinerary design
- Supplier sourcing and availability checks
- Custom recommendations and proposals
- Ongoing consultation and revisions
Planning fees are charged for professional time, expertise, and resources and are separate from any travel
bookings. Payment of a planning fee does not guarantee availability, pricing, or confirmation of any
third-party travel services.
If a customer chooses not to proceed with a booking after receiving a bespoke itinerary or planning
service, the planning fee remains non-refundable.
Where a planning fee is credited toward a final booking, this will be clearly communicated in writing at
the time of payment. Any credited amount remains subject to the terms of this Refund Policy and our Terms
& Conditions.
3. Deposits
A non-refundable deposit is required to secure any booking made through
Connoisseur of Luxury, including but not limited to group trips, retreats, bespoke
itineraries, and individual travel services.
Deposits are used to secure reservations and cover upfront costs with third-party suppliers. For this
reason, all deposits are strictly non-refundable, regardless of the reason for cancellation. This includes,
but is not limited to:
- Change of mind
- Personal circumstances
- Illness or injury
- Travel restrictions
- Visa issues
- Failure to attend or complete the trip
No booking is confirmed until the deposit has been received and acknowledged by
Connoisseur of Luxury in writing.
In some cases, deposits may be transferable to another trip or future booking at our sole discretion.
Any such transfer is not guaranteed and will be confirmed in writing where applicable.
4. Final Payments
All bookings made through Connoisseur of Luxury must be paid in full by the final payment
due date specified at the time of booking.
Final payments are non-refundable once received, unless otherwise stated in writing. This is due to the
fact that final balances are typically paid to third-party suppliers who operate under strict non-refund
policies.
Failure to make the final payment by the due date may result in cancellation of the booking. In such
cases, any deposits and payments already made will remain non-refundable, and
Connoisseur of Luxury reserves the right to release the booking to another customer.
Where payment plans or instalment options are offered, customers remain fully responsible for ensuring
payments are made on time. Use of third-party instalment or finance providers does not alter the
non-refundability of final payments.
5. Cancellations
Cancellations by the Customer
If you wish to cancel your booking for any reason, you must notify
Connoisseur of Luxury in writing. The date on which we receive written notice will
determine the applicable terms.
All planning fees, deposits, and final payments are non-refundable unless otherwise stated in writing.
This applies regardless of the reason for cancellation, including but not limited to personal
circumstances, illness, changes in work commitments, travel restrictions, or failure to attend.
Any refund eligibility is subject to the terms and conditions of third-party suppliers involved in the
booking. Where a supplier permits a refund, this will be processed in accordance with our Refund Policy
and after any applicable administration fees have been deducted.
No-Shows & Early Departures
Failure to attend a trip, arrive on time, or complete a trip once commenced, including early departure,
will be treated as a cancellation and will not be eligible for a refund.
Name Changes & Transfers
Requests to transfer a booking to another person may be considered at our discretion and are subject to
supplier approval. Additional charges may apply. Transfers are not guaranteed.
Changes by Connoisseur of Luxury
In rare circumstances, Connoisseur of Luxury may need to cancel or make changes to a
booking, trip, itinerary, or service due to factors beyond our reasonable control. This may include, but
is not limited to, insufficient group numbers, supplier issues, safety concerns, force majeure events, or
operational requirements.
Changes
Where changes are required, we will make reasonable efforts to offer suitable alternatives of a
comparable standard and value. Minor changes do not entitle the customer to a refund.
Cancellations
If we are required to cancel a booking or trip, customers may be offered one of the following options, at
our discretion:
- A transfer to an alternative trip or future date
- A credit toward a future booking
- A refund of amounts paid directly to Connoisseur of Luxury, excluding non-refundable
third-party costs and planning fees
Refunds, where applicable, will be processed in accordance with this Refund Policy and subject to supplier
terms.
Force Majeure
Connoisseur of Luxury shall not be liable for cancellations or changes resulting from
force majeure events, including but not limited to natural disasters, pandemics, government actions,
travel restrictions, strikes, civil unrest, or extreme weather conditions. In such cases, refunds are not
guaranteed and will depend on supplier policies.
6. Supplier Refund Policies
Many services booked through Connoisseur of Luxury are provided by independent
third-party suppliers, including airlines, accommodation providers, transport services, tour operators,
and activity providers.
Refunds for any part of your booking are subject to the specific terms and conditions of these third-party
suppliers. Connoisseur of Luxury has no control over supplier refund decisions once
payments have been made on your behalf.
Where a third-party supplier issues a refund, it will be processed in accordance with their terms and
returned to the customer after any applicable administration fees, transaction fees, or non-refundable
costs have been deducted.
Approved refunds will be processed using the original payment method where possible and are typically
completed within 14–30 working days from confirmation. Processing times may vary depending on banks,
payment providers, or supplier delays.
Connoisseur of Luxury is not responsible for delays, partial refunds, or refusals issued
by third-party suppliers and cannot guarantee refunds for services deemed non-refundable under supplier
policies.
7. No-Shows & Missed Services
Failure to attend, arrive on time for, or participate in any part of a booked service will be treated as a
no-show or missed service.
No-shows and missed services are non-refundable. This includes, but is not limited to:
- Flights, transfers, tours, excursions, or activities
- Accommodation nights not used
- Group trip activities or scheduled experiences
- Late arrival resulting in missed services
- Early departure or failure to complete a trip once commenced
Refunds will not be issued for any unused, missed, or partially used services, regardless of the reason,
including personal circumstances, illness, travel delays, or failure to meet meeting points or schedules.
It is the customer’s responsibility to arrive on time and be prepared to participate in all scheduled
services. Any costs arising from missed services are the sole responsibility of the customer.
8. Changes & Amendments
Connoisseur of Luxury reserves the right to update, amend, or modify this Refund Policy
at any time without prior notice.
Any changes will be effective immediately upon publication on our website. The version of the Refund
Policy in force at the time of your booking will apply to that booking, unless otherwise required by law.
We encourage customers to review this Refund Policy regularly to stay informed of any updates.
9. Contact
If you have any questions regarding this Refund Policy or wish to discuss a refund-related matter, please
contact us using the details below:
Connoisseur of Luxury
Email: hello@connoisseurofluxury.com
We aim to respond to all refund-related enquiries within a reasonable timeframe. Please note that
submitting an enquiry does not guarantee a refund and all requests will be assessed in accordance with
this Refund Policy, our Terms & Conditions, and applicable supplier terms.