1. Overview
Connoisseur of Luxury (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This
Privacy Policy provides an overview of how we collect, use, store, share, and protect your personal
information when you interact with our website, make enquiries, or use our services.
This Privacy Policy applies to all users worldwide and is designed to comply with applicable data
protection laws, including the UK General Data Protection Regulation (UK GDPR) and, where applicable, the
EU General Data Protection Regulation (EU GDPR).
By accessing our website or using our services, you confirm that you have read and understood this Privacy
Policy.
2. Information We Collect
We may collect and process the following types of personal information when you interact with Connoisseur
of Luxury:
Personal Information You Provide
This includes information you voluntarily provide when you:
- Submit an enquiry or contact form
- Book a trip, retreat, or service
- Subscribe to our mailing list
- Communicate with us via email, social media, or messaging platforms
This information may include:
- Full name
- Email address
- Phone number
- Billing and payment details
- Travel preferences and requirements
- Passport or identification details, where required for travel bookings
- Emergency contact details
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and device information
- Pages visited and interactions on our website
- Date and time of access
This information is collected using cookies and similar technologies to help us improve website
performance and user experience.
Special Category Data
In limited circumstances, we may collect special category personal data, such as health or dietary
requirements, only where necessary to arrange travel services and with your explicit consent.
We only collect personal data that is relevant, necessary, and proportionate for the purposes outlined in
this Privacy Policy.
3. How We Use Your Information
Connoisseur of Luxury uses your personal information for the following purposes:
- To respond to enquiries and communicate with you
- To process bookings, payments, and reservations
- To arrange and manage travel services with third-party suppliers
- To personalise travel experiences and tailor recommendations
- To provide customer support before, during, and after your trip
- To send booking confirmations, updates, and important travel information
- To manage our relationship with you and improve our services
- To comply with legal, regulatory, and contractual obligations
Where you have opted in, we may also use your information to:
- Send marketing communications, newsletters, and promotional offers
- Share travel inspiration, updates, and relevant content
You may withdraw your consent to receive marketing communications at any time by using the unsubscribe
link provided or by contacting us directly.
We will never sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data only where we have a lawful basis to do so, in accordance with applicable
data protection laws, including the UK GDPR and EU GDPR.
Our lawful bases for processing personal data include:
- Contractual necessity – where processing is required to fulfil a contract with you or
to take steps at your request prior to entering into a contract, for example processing bookings or
enquiries.
- Legal obligation – where processing is necessary to comply with legal or regulatory
requirements.
- Legitimate interests – where processing is necessary for our legitimate business
interests, provided those interests do not override your rights and freedoms, such as improving our
services, managing enquiries, and ensuring website security.
- Consent – where you have given clear consent for us to process your personal data for
specific purposes, such as receiving marketing communications or providing special travel requirements.
Where consent is required, you have the right to withdraw your consent at any time by contacting us or
using any unsubscribe options provided.
5. Sharing & Third Parties
Connoisseur of Luxury may share your personal data with trusted third parties where necessary to deliver
our services and operate our business effectively.
These third parties may include:
- Accommodation providers, including hotels, resorts, and villas
- Airlines, transport providers, and transfer services
- Tour operators, guides, and activity providers
- Payment processors and financial service providers
- IT, website hosting, and software service providers
- Professional advisers, including legal, accounting, and compliance services
We only share personal data that is necessary for the specific purpose and require third parties to
process your data securely and in accordance with applicable data protection laws.
Some of our third-party service providers may be located outside the UK or European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place to protect your personal data, such as
standard contractual clauses or equivalent legal protections.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
6. Cookies & Tracking
Connoisseur of Luxury uses cookies and similar tracking technologies to improve your browsing experience,
analyse website performance, and better understand how users interact with our website.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function
properly, remember preferences, and collect analytical data.
Types of Cookies We Use
We may use the following types of cookies:
- Essential cookies – Necessary for the operation of our website and cannot be disabled.
- Performance and analytics cookies – Help us understand how visitors use our website,
allowing us to improve functionality and content.
- Functionality cookies – Remember your preferences and choices to provide a more
personalised experience.
- Marketing cookies – May be used to deliver relevant content or advertisements where
applicable.
Managing Cookies
You can choose to accept or decline cookies through your browser settings. Please note that disabling
certain cookies may affect the functionality and performance of our website.
For more detailed information about how we use cookies and how you can manage your preferences, please
refer to our separate Cookies Policy, where applicable.
7. Data Security
Connoisseur of Luxury takes the security of your personal data seriously and implements appropriate
technical and organisational measures to protect your information from unauthorised access, loss, misuse,
alteration, or disclosure.
These measures may include:
- Secure servers and encrypted systems
- Restricted access to personal data
- Use of reputable third-party service providers with appropriate security standards
- Regular review of data handling and security practices
While we take reasonable steps to safeguard your personal data, no method of transmission over the
internet or electronic storage is completely secure. We cannot guarantee absolute security but are
committed to protecting your data to the highest standards reasonably possible.
If we become aware of a data breach that poses a risk to your rights and freedoms, we will take
appropriate steps in line with applicable data protection laws, including notifying relevant authorities
and affected individuals where required.
8. Your Rights
Under applicable data protection laws, including the UK GDPR and EU GDPR, you have certain rights in
relation to your personal data.
These rights include:
- Right to access – You can request a copy of the personal data we hold about you.
- Right to rectification – You can request that inaccurate or incomplete data be
corrected.
- Right to erasure – You can request the deletion of your personal data where there is no
lawful reason for us to continue processing it.
- Right to restrict processing – You can request that we limit how your data is used in
certain circumstances.
- Right to data portability – You can request that your data be transferred to another
service provider where applicable.
- Right to object – You can object to the processing of your personal data for certain
purposes, including direct marketing.
- Right to withdraw consent – Where processing is based on consent, you may withdraw your
consent at any time.
To exercise any of these rights, please contact us using the details provided in this Privacy Policy. We
may need to verify your identity before processing your request.
You also have the right to lodge a complaint with a relevant data protection authority if you believe your
personal data has been processed unlawfully.
9. Data Retention
Connoisseur of Luxury will retain personal data only for as long as necessary to fulfil the purposes for
which it was collected, including the provision of services, compliance with legal and regulatory
obligations, and the resolution of disputes.
The length of time we retain personal data depends on the type of information and the purpose for which it
is processed. This may include:
- Retaining booking and transaction data for legal, accounting, and tax purposes
- Retaining enquiry and communication records for customer service and operational purposes
- Retaining marketing data until consent is withdrawn or the data is no longer required
When personal data is no longer required, it will be securely deleted, anonymised, or otherwise disposed
of in accordance with our data retention policies and applicable data protection laws.
10. Contact
If you have any questions about this Privacy Policy, how your personal data is handled, or wish to
exercise your data protection rights, please contact us using the details below:
Connoisseur of Luxury
Email: hello@connoisseurofluxury.com
We aim to respond to all privacy-related enquiries within a reasonable timeframe and in accordance with
applicable data protection laws.
If you are not satisfied with our response, you have the right to lodge a complaint with a relevant data
protection authority in your country of residence.